Last Updated: July 28, 2026
This Privacy Policy explains how HEROBIKERS (“HEROBIKERS,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit gear.herobikers.com, place an order, contact us, or use our services.
Information We Collect
Depending on how you interact with our website, we may collect:
- Name, email address, telephone number, and billing or shipping address
- Order details, purchase history, shipping information, and return requests
- Messages, photographs, and other information you provide to customer service
- IP address, browser type, device type, pages viewed, and website interaction data
- Payment confirmation, transaction status, and reference information provided by PayPal
Payments are processed through PayPal. HEROBIKERS does not directly store your PayPal password or complete payment card information.
How We Collect Information
We may collect information:
- Directly from you when you place an order, contact us, or request a return
- Automatically through cookies and similar technologies
- From service providers that support payment processing, shipping, hosting, analytics, security, or customer service
How We Use Information
We may use personal information to:
- Process and confirm orders
- Arrange shipping and provide tracking updates
- Handle returns, refunds, and customer inquiries
- Process and verify payments
- Maintain website security and prevent unauthorized transactions
- Improve website functionality and customer service
- Meet legal, tax, accounting, and regulatory obligations
Where permitted by law, we may send promotional emails. You may unsubscribe using the link provided in those messages. Order, payment, shipping, and customer service emails may still be sent when necessary.
How We Share Information
We may share information with service providers when reasonably necessary to operate our store, including:
- PayPal and payment service providers
- Shipping and fulfillment providers
- Website hosting and technical service providers
- Analytics, fraud-prevention, and security providers
- Government agencies or legal authorities when required by law
We do not sell personal information in exchange for direct monetary payment.
Cookies
Our website may use cookies and similar technologies to operate essential website functions, maintain shopping-cart features, remember preferences, understand website activity, and support analytics.
You may control cookies through your browser settings. Disabling certain cookies may affect some website functions.
Data Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to complete transactions, provide customer service, maintain business and tax records, prevent fraud, resolve disputes, and comply with legal obligations.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain information
- A copy of your information
- Withdrawal of marketing consent
- Opt-out of certain data-sharing or advertising activities
Some requests may be limited where information must be retained for transaction, fraud-prevention, accounting, or legal purposes.
To submit a privacy request, email service@gear.herobikers.com. We may request additional information to verify your identity.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us, please contact us so we can review the matter.
Third-Party Services
Our website may contain links to independent third-party websites or services. HEROBIKERS is not responsible for their privacy, security, or content practices. Please review the privacy policy of each third party before providing personal information.
Policy Updates
We may update this Privacy Policy when our website, services, business practices, or legal obligations change. The revised version will be posted on this page with an updated date.