Last Updated: July 28, 2026
HEROBIKERS accepts eligible return requests within 30 calendar days of delivery. Please review the conditions below before requesting a return.
Return Eligibility
To qualify for a return, the cycling gloves must be:
- Unused, unworn, and unwashed
- In their original condition
- Returned with the original packaging and included items
- Accompanied by proof of purchase
Items showing signs of use, washing, damage after delivery, or missing parts may not qualify for a full refund.
How to Request a Return
Before returning an item, contact HEROBIKERS and provide:
- Your order number
- The reason for the return
- Clear photographs when the item is damaged, defective, or incorrect
Email: service@gear.herobikers.com
Phone: +1 (720) 883-5817
Please do not send a return without authorization. After reviewing your request, we will provide the applicable instructions and return address.
The contact address displayed on our website is not automatically the return address.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery.
Include photographs of the product, packaging, and shipping label when possible.
After reviewing the request, we may provide:
- A replacement
- A refund to the original payment method
- Return instructions when the item must be sent back
For an approved return involving a damaged, defective, or incorrect item, HEROBIKERS will cover the reasonable return shipping cost.
Returns for Other Reasons
For change-of-mind, sizing, color, or preference-based returns:
- The item must meet the return conditions above
- The customer is responsible for return shipping
- Original shipping charges, if any, are not refundable
- A trackable shipping service is recommended
Refunds
After receiving and inspecting the returned item, we will notify you of the refund decision.
Approved refunds will be issued to the original PayPal payment method within 5 business days. PayPal may require additional time to display the refund in your account.
A refund may be reduced or declined if the returned item is used, washed, incomplete, damaged after delivery, or otherwise does not meet the return conditions.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
Cancellation is available only before the order enters processing or shipment preparation. Once an order has shipped, it must be handled as a return under this policy.
Exchanges
HEROBIKERS does not offer direct exchanges for change-of-mind or sizing returns.
You may return the original item, subject to this policy, and place a separate order for another size, color, or style. A replacement may be provided for an approved damaged, defective, or incorrect item claim.
Unauthorized Returns
Returns sent without prior authorization may not be accepted or refunded. Please wait for the return instructions and confirmed return address before sending your package.