Last Updated: July 28, 2026
This Shipping Policy explains the delivery areas, processing times, shipping fees, and tracking procedures for orders placed through gear.herobikers.com.
Shipping Area
HEROBIKERS ships only to valid addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska or Hawaii
- Puerto Rico or other U.S. territories
- APO, FPO, or DPO addresses
- P.O. boxes
- International destinations
Order Cutoff Time
Our daily order cutoff time is 5:00 PM Mountain Time, Monday through Friday.
Orders placed after the cutoff time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Processing and Delivery Time
Orders are generally processed within 1–3 business days.
After processing, standard delivery is estimated to take 3–7 business days.
The estimated total delivery timeframe is 4–10 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, address issues, or other circumstances outside our reasonable control.
Shipping Fees
Shipping fees are based on the merchandise subtotal after discounts and before applicable sales tax:
- Orders of $25.00 or more: Free standard shipping
- Orders under $25.00: $5.99 standard shipping
The applicable shipping fee will be displayed at checkout before payment is completed.
Tracking Information
After your order ships, a shipping confirmation email with available tracking information will normally be sent within 24–48 hours.
Tracking updates may take additional time to appear after the carrier receives the package.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact us as soon as possible if you notice an address error. We cannot guarantee that changes can be made after an order has entered processing or shipment preparation.
Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost or Damaged Packages
If your package has not arrived within 7 calendar days after the latest estimated delivery date, contact us with your order number and tracking information.
If an item arrives damaged or incorrect, contact us within 7 calendar days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, and shipping label when applicable
We will review the available information and provide assistance in accordance with our Return & Refund Policy.